When you make an appointment, you are automatically entered into a mutual agreement of the following terms. If you do not agree to the terms of booking please cancel your appointment immediately. First time clients will be required to fill out a Terms of Booking Form to secure your first appointment and any future appointments under the agreement terms. If I do not receive the completed form within 48 hours after sending the link for the scheduled initial appointment, it will be automatically cancelled.

  • Deposits may be taken for new clients and the amount will be taken off your bill after your therapy is complete on the day.
  • Missed appointments may be charged at the full rate of the appointment, unless at least 24 hours notice is given. Any deposits taken will not be refunded and will be included in the cost of your missed appointment. Gift certificates may be redeemed towards the cost of the missed appointment.
  • If the gift certificate amount is more than the missed appointment the remainder will still be honoured towards a future appointment. If the gift certificate is less than the amount of your booking, payment will be required of the outstanding balance.
  • There is no charge if your appointment is cancelled 24 hours or more before your booking, and any deposits will be refunded.
  • Although I do have a reminder service, please know that automatic reminders might not be provided due to various reasons unless specifically asked for (verbally or message request). It is your responsibility to remember the booking you made. Most people have calendars and reminders on their mobile phones.
  • You may cancel your appointment with me by Text Message or WhatsApp, on 07840 651 838 or Facebook Messenger “Sandy.Cristel.Wytch.of.Lytchett” or by email sandy@sandycristel.com at least 24 hours before the appointment to avoid being charged for the session you booked in for,
  • Please arrive 5 minutes before your appointment time to my Studio at the following address:
    Sandy Cristel Holistic Therapist
    The Courtyard Craft Centre (free parking!)
    Studio Area (just off the car park on the left hand side)
    Huntick Road
    Lytchett Minster
    Dorset
    BH16 6BA
  • Bookings can only be made by the person wishing to come to see me. I no longer offer appointments via friends, or family etc, for someone else.
  • By completing the booking form sent to you will automatically secure your appointment on the date and time arranged, once you have completed, agreed, and sent it within 48 hours.
    Please ensure you make a note of the appointed date and time to avoid any misunderstandings.
  • Any no shows/missed appointments without prior notice of cancellation and refusal to pay for the missed booked appointment, will result in refusal for any further bookings with me.
  • If you have any further questions or queries please do not hesitate to contact me.


** IMPORTANT NOTICE **

Please know that I also run a wild bird rescue charity ( Wild Bird Rescue Dorset ).

My shop area has been replaced with holding cages for injured or poorly birds that may come in during the day in-between appointments.

Although these birds are NOT in the therapy room itself, they are in the vicinity, therefore, I must insist that if you have any allergies to birds or feathers, then it is safer for your health and well being if you found an alternative therapist.

The last thing I ever want is to inadvertently cause any harm to anyone that may be allergic or sensitive to birds.

Thankfully, we haven’t encountered any issues so far, but that doesn’t mean there wouldn’t be a future problem.

Thank you for your attention. 🤗